What to Expect When Tom Shows Up: The LeakPro Estimate Experience
You've got a roof that needs attention. Maybe a neighbor tipped you off. Maybe you've been putting it off for a season and now the gutters are telling you something you can't ignore. Either way, you've done a little searching, maybe asked around, and the name LeakPro came up.
So you reach out. And then Tom Monahan shows up at your door.
Here's what that experience actually looks like — and why it's different from most estimates you've probably sat through.
He'll Educate You on the Process
Tom has been doing this since 2004. He installed roofs before that. He has seen everything — from simple tear-offs to complex skylight flashing situations to roofs that were incorrectly installed by the last contractor and caused problems for years.
He brings that knowledge into the estimate. You'll leave the conversation actually understanding:
- What's going on with your roof and why
- What your material options are and what the real differences are between them
- What the installation process looks like from start to finish
- What you should expect after the job is done
This isn't just customer service. It's how Tom thinks. He genuinely cares about the logistics being right — the correct measurements, the proper flashings, the details that protect your home long after the crew has packed up and left.
You'll Get a Clear, Honest Number
Tom isn't going to give you a mystery quote. He measures accurately, walks the job thoroughly, and puts together a straightforward proposal. No inflated "before discount" numbers, no add-ons that appear after you've already said yes.
Customers consistently mention fair pricing in their reviews — not because LeakPro is the cheapest option out there, but because the price you're quoted reflects what the job actually costs to do correctly. There's a difference.
He Might Talk You Out of Something
This is the part that surprises people.
If Tom looks at your roof and thinks you don't need what you think you need, he'll tell you. If a repair makes more sense than a full replacement for another few years, he'll say so. If your skylight situation is more involved than you expected, he'll walk you through exactly why before any commitment is made.
This isn't the way most contractors operate. But it's the reason so many LeakPro customers come back, and why word of mouth has driven this business for over 20 years. When you trust someone enough to not oversell you, you remember it.
Tom Is Also Running Your Project
Here's something most homeowners don't fully appreciate until after the job is done: the person giving you the estimate is the same person overseeing your installation.
Tom isn't handing your roof off to a crew he barely knows and moving on to the next sale. He uses the same experienced crews — some of whom have been with him for years — and he's involved from beginning to end. That continuity matters. A lot.
When a project goes sideways — wrong materials show up, weather changes, something unexpected is found under the old shingles — Tom is the one making the call. Not a dispatcher. Not a project coordinator you've never met. Tom.
What Happens After the Estimate
After Tom walks your roof and goes through the details with you, he'll put together a written proposal. No pressure to sign on the spot. He'll answer your questions, encourage you to think it through, and be available when you're ready to move forward.
Most LeakPro jobs are completed in one to two days. Once the crew is on-site, they move efficiently — but they don't cut corners to do it. And when they leave, they leave the property the way they found it. No stray nails in the lawn, no debris left behind. That part matters too.
Ready to Have Tom Come Out?
If your roof is on your mind, the best next step is a conversation. Reach out to LeakPro and we'll get Tom scheduled for a no-pressure walkthrough of your home.
Southeast Michigan homeowners have trusted Tom Monahan and the LeakPro team since 2004. There's a reason the reviews keep saying the same thing: Tom was there for all of it.
